This Privacy Policy explains how the casino online twint Schweiz platform collects, uses and protects the personal information of its players. We treat your data with care and handle it in line with Swiss data protection law. By registering or using our services, you agree to the practices described on this page.
We process personal data under the revised Swiss Federal Act on Data Protection (revFADP), which has been in force since 1 September 2023, and its implementing Ordinance (DPO). Anti-money laundering duties and player protection rules from the Swiss Gambling Act also require us to keep certain records. Where players are affected by EU rules, we follow the relevant GDPR principles as well.
This policy applies to every page of the casino online twint official site, the mobile app and all communication with our support team.
We only request the information needed to run your account safely and meet our legal duties.
| Data Category | Examples | When It Is Collected |
|---|---|---|
| Identity data | Full name, date of birth, nationality | During registration |
| Contact data | Email, phone number, home address | During registration |
| Verification data | ID or passport copy, proof of address | Before the first withdrawal |
| Financial data | Payment method, transaction history, account currency | With every deposit or payout |
| Gaming data | Bets, wins, bonuses, loyalty level, Gipfel Points | While you play |
| Technical data | IP address, device type, browser, login times | Each time you visit |
| Examples | Full name, date of birth, nationality |
|---|---|
| When It Is Collected | During registration |
| Examples | Email, phone number, home address |
|---|---|
| When It Is Collected | During registration |
| Examples | ID or passport copy, proof of address |
|---|---|
| When It Is Collected | Before the first withdrawal |
| Examples | Payment method, transaction history, account currency |
|---|---|
| When It Is Collected | With every deposit or payout |
| Examples | Bets, wins, bonuses, loyalty level, Gipfel Points |
|---|---|
| When It Is Collected | While you play |
| Examples | IP address, device type, browser, login times |
|---|---|
| When It Is Collected | Each time you visit |
Each twint online casino deposit is recorded with its amount, method and time. We never store your full card number or login credentials, since these are handled directly by the payment providers.
Your information is processed for clear and limited purposes:
We do not use your data for any purpose that is incompatible with the reasons listed above.
The casino online twint Schweiz platform relies on several legal bases:
You can withdraw your consent at any time without affecting processing that took place before.
We never sell your personal information. Data is shared only with trusted partners who need it to provide their services:
| Recipient | Reason |
|---|---|
| Payment providers (TWINT, PostFinance, card issuers) | Processing deposits and withdrawals |
| Game providers | Running slots and live dealer tables |
| Identity verification services | Checking documents and age |
| Swiss authorities | Meeting legal and regulatory duties |
| IT and hosting partners | Storing data and keeping systems running |
| Reason | Processing deposits and withdrawals |
|---|
| Reason | Running slots and live dealer tables |
|---|
| Reason | Checking documents and age |
|---|
| Reason | Meeting legal and regulatory duties |
|---|
| Reason | Storing data and keeping systems running |
|---|
All casino online twint Schweiz partners are bound by confidentiality agreements. If data is transferred outside Switzerland, we make sure the destination offers adequate protection or use standard contractual clauses recognised by the Federal Data Protection and Information Commissioner (FDPIC).
We keep personal data only as long as necessary. Retention periods depend on the type of information:
| Data Type | Retention Period |
|---|---|
| Account and identity data | 10 years after account closure |
| Transaction records | 10 years, as required by Swiss law |
| Marketing preferences | Until consent is withdrawn |
| Support chats and emails | 3 years |
| Technical logs | 12 months |
| Retention Period | 10 years after account closure |
|---|
| Retention Period | 10 years, as required by Swiss law |
|---|
| Retention Period | Until consent is withdrawn |
|---|
| Retention Period | 3 years |
|---|
| Retention Period | 12 months |
|---|
Records of every twint online casino deposit and payout are kept for the full legal period, even after an account is closed. Once the retention period ends, data is deleted or anonymised.
Under Swiss law, you have control over your personal information. You can:
Requests can be sent to our support team through the casino online twint official site. We answer within 30 days and may ask you to confirm your identity first.
We use cookies to keep you logged in, remember your settings and understand how the platform is used.
You can change your cookie settings in the banner or in your browser at any time.
The casino online twint Schweiz platform uses modern safeguards to protect your information:
If a data breach creates a high risk for you, we will inform you and the FDPIC without delay.
Casino online twint Schweiz services are intended only for adults aged 18 and over. We do not knowingly collect information from minors. If we learn that a person under 18 has registered, the account is closed and the data is deleted, except where the law requires us to keep it.
We may update this Privacy Policy to reflect new legal requirements or changes to our services. The latest version is always published on the casino online twint official site, and major changes are announced by email or in your personal account.
For any questions about your personal data, contact our data protection team through the support chat or by email. We are happy to explain how your information is handled and help you exercise your rights.
